FAQ

  • Q1:Why is my registration code invalid?
  • Q2:I lost my registration code. What can I do?
  • Q3:How can I upgrade my software?
  • Q4:How to transfer .mp4 file to your iPod?
  • Q5:How to transfer .mp4 file to your PSP?
  • Q6:How to preview a title?
  • Q7:I got a read error message, what can I do?
  • Q8:How can I keep 5.1 AC3 audio track and playback it?
  • Q9:What can I do if I failed to copy or rip DVDs?
  • Q10:How can I download decryption files for protected DVDs to my PC?
  • Q11:I have more questions, what should I do?
  • Answers
  • Q1: Why is my registration code invalid?
    A: First, please ensure you have installed right application. Longo Mac DVD Ripper and Longo Mac DVD Copy are different Apps, the codes can't be used instead.
    Secondly, you have to enter your user name and registration code exactly as what you got. I strongly recommend you copy/paste (Ctrl+C/Ctrl+V) them.
  • Q2: I lost my registration code. What can I do?
    A: Feel free to contact us by sending an email to support@longodvd.com. If you've changed your email address, please tell us your email address you used when you purchased. While if you forgot the email address you used when purchasing, please tell us the user name you may used, or the billing record, that may help us to get your orders.
  • Q3: How can I upgrade my software?
    A: You can download the latest version from download page. And then you can simply update it by installing the latest version over the older one. Doing this will retain your registration information.?

    Since 2.0 version, Longo Mac DVD Ripper add a new function, it can automatically check if there is a new version on the web, if there is, it will download it and install it on the present version. So you don't need to manually download the program again and again.

    For the first time, you need to manually click, and check the option "Automatically download and install updates in the future"then the program will automatically upgrade in the future.

    met errors when convert dvds with Longo Mac DVD Ripper, send us the ifo filesmet errors when convert dvds with Longo Mac DVD Ripper, send us the ifo files

  • Q4: How to transfer .mp4 file to your iPod?
    ?A: You need to use your iTunes to transfer the .mp4 file that our software generated to your iPod. You can read the help of iTunes to learn how to do or follow the steps below.
    ?Step 1: Find the .mp4 file which is created by our program and drag it into your iTunes library, or select "Add File to Library" from the "File" menu and select the .mp4 file.
    ?Step 2: Click "File" -> "Update iPod" to load the .mp4 file to your iPod.?
  • Q5: How to transfer .mp4 file to your PSP?
    A: Please connect your PSP to your computer. And then copy the .mp4 file and the .thm file to the folder '\MP_ROOT\100MNV01' on your PSP.
    Please note: If you use MPEG4 video codec, you will get a file named as M4V*****.mp4 (* is a digital), and it must be transfered to the folder "\MP_ROOT\100MNV01". If you use H.264 video codec, you will get a file named as MAQ*****.mp4, and it must be put under the "\MP_ROOT\100ANV01" folder. If that folder doesn't exist, please create it first.?
  • Q6: How to preview a title?
    A: After choose the Audio and Subtitle, you may click the "preview" button, then the Preview window will appear. In the window, you can click the Play button to preview the title. You can also drag the slider to a particular location.

    how to use Longo Mac dvd Converter to preview titles

  • Q7: I got a read error message, what can I do?
    A: The read error message means the DVD has been scratched or there is a new protection. First, please ensure you have installed the latest version of our software. You can visit download page to check if there is a new version released.
    Secondly, please check if the surface of the DVD is clean and scratch-less. If the DVD has been scratched slightly, please click "yes" when our program prompts you to ignore read errors. And if possible, you can try to copy it from another DVD drive or computer.
    If the dvd is a new released movie and you are sure it hasn't been scratched, it may have a new copy protection. Please choose "Export Ifo files ..." from the File menu to export the IFO files of the dvd. Then send the exported file to support@longodvd.com. We'll attempt to fix it as soon as possible.

    met errors when convert dvds with Longo Mac DVD Ripper, send us the ifo files

  • Q8: How can I keep 5.1 AC3 audio track and playback it?
    A: Longo Mac DVD Ripper only support 5.1 AC3 audio track in AVI output. Please choose menu "Files"->"Configure Profiles..."->"AVI" and check "Keep dvd 5.1 AC3 audio track". Then rip your DVD in AVI profile and you'll get 5.1 AC3 audio track in the output file.
    If you can't playback 5.1 audio correctly, it seems that you have not installed AC3 decoder or not Configured it correctly. Please first download AC3Filter and install it.

  • Q9:What can I do if I failed to copy or rip DVDs?
    A: It seems the DVD is a new one we haven't met.

    If you mean Longo DVD Copy, please insert the DVD into your drive, then click "File"-->"Export IFO Files" of Longo Mac DVD Copy, save the output files on your desktop, then attached the files to us in your email. Once we get the files, we'll fix it for you asap.

    While if you mean Longo Mac DVD Ripper, lunch ripper and do the similar thing.

  • Q10: How can I download decryption files for protected DVDs to my PC?
    ?A:? Our program has a special feature which is "auto-update decryptions files for protected DVDs", when you lunch this version at the first time, it will automatically download the files from the server. Or click "File"->"Check SLF Updates" to manually download the decryption files.

    to get new decryption files from the server of Longo Mac DVD Ripper

    Then every time you launch Longo Mac DVD Ripper, it will automatically download those files to your PC.
  • Q11: I have more questions, what should I do?
    A: Feel free to send your additional questions, bug reports or suggestions to support@longodvd.com. Usually we'll reply to you in 1 business day. If you meet any problem when using our program, please describe your problem in detail. And please choose "Export Log file ..." from the File menu to export the log file of our program, save the files to your desktop. Then send the exported file to support@longodvd.com, we'll analyze them and give you more advice.

Download Longo Mac DVD Ripper to rip DVDs to iPad, iPhone, Apple TV, mp3, mp4, avi and other formats on Mac OS.Full Function Trials

get Longo Mac DVD Ripper to rip DVDs to iPad, iPhone, Apple TV, mp3, mp4, avi and other formats on Mac OS. Get Lifetime License--$49.97 Only $29.99

purchase the both Longo Mac DVD Copy and Longo Mac DVD Ripper at discount price, with them, you can rip DVDs to iPhone, iPad, Apple TV, mp4, mp3, AVI and other formats on mac, or copy DVDs to computer hard drive or burn DVDs to blank discs on Mac OS easily. Get Lifetime Longo Mac DVD Ripper+ Mac DVD Copy--$99.94  Only $39.99